[Skip to Content]
Wirral University Hospital NHS Foundation Trust

Promise Group: CARE

Meet the Patient Experience Strategy Promise Group CARE Members

Tony Probbing: Promise Care Group Chair

Tell us about yourself:

Tony Probbing Associate Director of Allied Health Professionals.  Trust Lead for Carers, Nutrition and Hydration.    I have work in the NHS for 26 years with 11 years in Clatterbridge and 15 years in Arrowe Park Hospital.  Within in My role I am fortunate to work with AHP and Nursing staff in improve the care provided to the patients who use Wirral Hospital NHS Foundation Trust.  The improvements I have seen in recent years within various services across the trust are something I am extremely proud of.

Why is the Promise Care group so important:

For me the Care group is focusing on the heart of what we aspire to achieve within WUTH,  as all of our staff strive to provide outstanding care to the our patients and as such we are keen to ensure that all of our patients are fully engaged and involved in their own care.

Why did you want to be involved in the group:     

For me it’s a real opportunity to make improvements to the good Care that we already provide within WUTH, looking to how we can provide outstanding care that is shaped by our patients and their carers.

 

Mr Peter Pope: Patient & Carer Representative

Tell us about yourself:

Hello my name is Peter and I am old enough to remember back before the NHS . I am a Carer for my Wife and as you can imagine have spent many hours in Arrowe Park on behalf of myself and my Wife and have had the experience from the sharp end.

Why is the Promise Care group so important:

The Care group is to help the hospital and its staff to give the very best of service to everyone on the Wirral

Why did you want to be involved in the group:     

In this day when we all want the best for ourselves, it is no good standing on the sidelines complaining, we need to help make the NHS the wonderful organisation that is the envy of the world. 

 

Shelagh Melling: Staff member

Tell us about yourself:

My name is Shelagh and I am a Deputy Ward Manager on the Surgical Emergency Unit at Arrowe Park. We take patients directly from GP’s or from ED. We look after all acutely unwell surgical patients. I have worked in the NHS for 22 years. The last 16 as a Registered Nurse. For the first 18 months of my career, I worked on the Colorectal Ward. The rest of the time has been spent on SEU with a short stint on the SEAL unit in between. Even with the current pressures I still very much enjoy my job.

Why is the Promise Care group so important:

I live on the Wirral and have used many of WUTH’s services. Therefore it is important to hear where we are getting the services right and areas for improvement especially in the area of care.

Why did you want to be involved in the group:    

Getting involved in this group is a real way of making continual improvements by always listening to the views of the patients and their families.

 

  • Patient Experience arrow icon
    • May June 22 Newsletter FINAL Modified: 04/07/2022 3:18PM | Download:
    • CQC surveys arrow icon
      • Accident And Emergency (A&E) Department Questionnaire Modified: 27/07/2022 11:06AM | Download:
      • Adult Impatient Survey Modified: 27/07/2022 11:06AM | Download:
      • Care Quality Commission Modified: 27/07/2022 11:07AM | Download:
      • Children And Young People's Patient Experience Survey 2020 0 7 Modified: 27/07/2022 11:07AM | Download:
      • Children And Young People's Patient Experience Survey 2020 8 11 Modified: 27/07/2022 11:07AM | Download:
      • Children And Young People's Patient Experience Survey 2020 12 15 Modified: 27/07/2022 11:08AM | Download:
      • Community Mental Health Survey 2022 Modified: 27/07/2022 11:09AM | Download:
      • Maternity Survey 2022 Modified: 27/07/2022 11:09AM | Download:
      • Urgent Care Questionnaire Modified: 27/07/2022 11:10AM | Download:
      • Adult Inpatient Survey 2020 Modified: 27/07/2022 11:10AM | Download:
      • Children And Young Person Survey 2020 Modified: 27/07/2022 11:10AM | Download:
      • Urgent & Emergency Care Modified: 27/07/2022 11:11AM | Download:
    • Patient Experience Strategy Modified: 27/07/2022 11:14AM | Download: