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Wirral University Hospital NHS Foundation Trust

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Patient feedback reaches 10,000

Over ten thousand people have given their feedback using touch screen kiosks installed at Arrowe Park and Clatterbridge hospitals.

Wirral University Teaching Hospital installed the kiosks earlier this year so patients and visitors could tell the Trust all about their experience at its hospitals.

The three kiosks which are based at locations across Arrowe Park and Clatterbridge hospitals contain a short survey for people to fill in. Hospital volunteers also visit clinical areas with hand-held touch screens so that patients can complete the easy-to-use survey.

Paul Moore, Acting Chief Nurse at Wirral University Teaching Hospital, said: “Listening to the responses from our patients and visitors has resulted in some very positive changes in our hospitals.

“It is fantastic that over ten thousand people have stopped to fill in the surveys as we really value their feedback. People telling us what they think allows us to understand what patients want and what improvements people would like to see.

“The screens have also been an easy way for patients and relatives to show their appreciation for hospital staff who have gone above and beyond.”

There has been investment to make positive changes as a result of the responses including new improved menus based on what patients have asked for, new trolleys to ensure food is served hot and better options for patients with special diets. One of the touch screens have been taken to the Anaesthetic Department at Arrowe Park Hospital to capture feedback from patients in Theatre Recovery and this information will be used to enhance patient experience after surgery.

The kiosks are just one way the public can get involved in enhancing services at the Trust. The Reading Group reviews patient information leaflets to ensure they are understandable to the public and it is seeking new members. For more information about how to get involved in the Reading Group please contact Marsha Parton-Murphy, Deputy Head of Patient Experience on 0151 604 7346.

Pictured above are William Ellis, a member of the public who took the time to fill in the survey at the touch screen kiosk at Arrowe Park Hospital, along with Paul Moore, Acting Chief Nurse.