Our volunteers are a very important part of our organisation and we appreciate the valuable time they spend supporting the Trust.
Below are the roles that we have available:
Patient Relations Team - any day/time to suit
To support the Patient Relations team by talking to and listening to comments, concerns and issues raised by patients, their relatives and carers. To participate in collecting valuable feedback from patients, relatives and carers in order to improve the quality of Trust services.
Supporting patients at end of life
To work closely with the Multi Disciplinary team to give comfort and support to the patient, family or carer at their time of need by:
- Listening to their needs
- Giving guidance and support by signposting them to the appropriate professionals
- Showing understanding and compassion appropriate to individual needs
- Full training given.
To liaise with patients on wards in the promotion of using the patient experience as follows:
- Handheld device Questionnaires – Currently focusing on Nutrition and Hydration due to the launch of the new menus.
- Patient Experience Kiosks – We have 3 kiosks, at the Main Entrance, Emergency Department and Women’s and Children’s.
- Children’s Engagement – We want to encourage the children using our services to utilise the exit cards by drawing pictures of their experiences. The aim would then be to create a ‘gallery’ of their work.
Meal Time Buddies will engage with patients during their lunch or dinner to encourage eating and drinking. We’re looking for people to volunteer for two-hour sessions from 11:30 – 13:30 or 16:30 – 18:30 Monday to Sunday. Full training given.
Patients often do not have visitors and feel socially isolated during their stay. Research has found that social interaction to combat loneliness and isolation is really important for health and wellbeing. We would like volunteers to sit and chat to patients and if appropriate, to engage them in activities which stimulate conversation and may improve their overall experience.
Welcomers and Way Finders
To assist visitors to navigate their way around the hospital site and accompany them where appropriate. You will need to have a confident and approachable manner and a love of walking!
Assisting the Head of Fundraising in raising the profile of WUTH Charity, encouraging donations at a range of fundraising events and any other tasks to support the Charity.
Secretarial support, Clatterbridge Hospital & Arrowe Park Hospital
To support sending out post and filing.
M1 & CRC, Clatterbridge Hospital
To assist patients with activities, reading, engaging in conversation, playing games, painting.
Education Centre, APH
Support setting up/dismantling tables for the new induction programme which will be starting on 2 September. Required on a fortnightly basis between the hours of 11-12 and 2-3
Outpatients Dept, APH – Thursday morning
Take blood samples to phlebotomy, chat, direct and escort patients to services.
Visiting hours 2pm-late evening to answer the door and we feel that more volunteers during this time could act as a conduit for not only answering the door and supporting the relatives, but between the relatives and nurses if the nursing staff are busy with the patients and can’t come and talk to the relatives
Reminiscence Team, APH
Over recent years there has been an increase in the rates of dementia in our patients at Arrowe Park Hospital. One simple technique to improve the quality of their stay is reminiscence.
This involves a volunteer from our group meeting with patients on the ward for an hour or two once or twice a week and talking about the patient’s past experiences.
The role of the Reminiscence Team Volunteer is to help patients and visitors overcome the feelings of isolation and apprehension during their hospital stay. To work alongside clinical staff to provide an extra dimension to care by providing social support for patients with dementia and their carers.
Emergency Department, APH
From 2nd September for 2 weeks the emergency department is to trial a new streaming process from the front door. We are looking for volunteers to assist with this please from Monday to Friday between the hours of 10am and 7pm to accompany patients to the areas they are streamed to; this may be to the assessment units on the first floor, Women and Children’s building or the walk in centre as an example. All patients will be independently mobile so there will be no pushing wheelchairs, we just need to accompany patients to the areas.
If you can help with this for an hour or two or event more please contact: Allie Knowles, Urgent Care BSM Internal extension: 7461