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Wirral University Hospital NHS Foundation Trust

Patient Portal


What is the patient portal?

The Patient Portal serves as an integrated digital platform through which patients can access and engage with pertinent aspects of their medical records and health-related information. Currently operational within select specialties, its scope is slated for expansion to encompass all patients within our organisation.

When will it be implemented?

The first phase of implementation will begin March 2024


What are the benefits?

The Portal empowers patients with a better understanding of their health conditions, potentially reducing missed appointments and procedures. Additionally, it paves the way for the introduction of patient messaging pools, distribution of patient questionnaires, and the development of patient-initiated follow-up pathways.


What features will be available at launch?

Upon launch, patients will have access to upcoming appointments, health records, results, and educational materials. Subsequent updates will introduce additional functionalities, including direct messaging with healthcare teams and appointment rescheduling capabilities. Further development of the portal will continue over the year.

How do patients access the patient portal?

Patients will receive invitations to join the Portal upon activity within their electronic patient records, which usually is an upcoming appointment, provided they have a registered mobile phone number. Registration and verification will be completed via mobile.

From 20th March, patients who are eligible to register for the portal will receive a SMS from NHS WUTH containing a unique URL which will take them to the portal to start the registration process. 

If the patient has an upcoming appointment and have not yet received a SMS to register, they can do so by following this link www.patients.wuth.nhs.uk self-registering using their NHS number and DOB. 


What if I need assistance with the Portal?

A dedicated Patient Portal support team will be available to assist patients.


Is the information secure?

The Patient Portal incorporates robust security measures compliant with healthcare data protection regulations, ensuring encrypted patient information and controlled access via secure login protocols.

Should you have further inquiries, please do not hesitate to reach out. We are committed to enhancing your healthcare experience through the Patient Portal.