Wirral Hospital Receives Outstanding Patient Feedback in Cancer Experience Survey

More than 90% of cancer patients at Wirral University Teaching Hospital (WUTH) are receiving exceptional care and support, according to new survey results. 

Over the past year, respondents have consistently rated their experience highly, highlighting the dedication and compassion of the Trust’s healthcare professionals. 

The WUTH Local Cancer Patient Experience Survey revealed that an impressive 94% of patients rated the support they received as 8 or above out of 10. This high score reflects the compassionate care and personalised attention provided by the hospital team.

One patient said that the service at Arrowe Park had been exceptional from day one. “Sensitive, helpful with clear communication – a great help and support throughout, all with a smile and pleasantness,” they said in the survey. “Nothing was too much – a wonderful and positive [experience].”

Patients praised the empathetic way their diagnoses were communicated, the clarity and accessibility of written information, and the personalised guidance from clinical nurse specialists and cancer care coordinators. They also highlighted the hospital’s commitment to addressing their holistic needs, feeling heard and understood, and being treated with dignity and respect.

Julie Morrish, a Macmillan Lead Cancer Nurse at WUTH’s cancer services department said: “We are thrilled with the positive response from our patients. Their feedback motivates us to continue delivering exceptional care.”

The Local Cancer Patient Experience Survey allows patients to provide feedback on their care, helping to identify areas of excellence and opportunities for improvement across the Trust.

 The nursing teams were asked to distribute survey to cancer patients and a paper and electronic version were created. The survey was also added to the intranet, patient portal and advertised in waiting areas around the Trust and via the Macmillan Cancer Information Support Services Centre.  A link to the survey was also included within the research leaflet.  

“We are constantly striving to improve the quality of services and care for people affected by cancer, and we can only do this with feedback from people who have been directly affected,” added Julie.