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Patient Experience Strategy Promise Groups

Last updated on Thursday, March 14, 2024

Our Promise Groups At the heart of the Patient Experience Strategy are five "Promise Groups": Welcome "Being made to feel at ease and reassured" Inclusive "Listening to me and respecting me as an individual" Safe "Feeling safe and having trust in the staff" Care "Designing my care with m...

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Tag:   patient (16)     Patient Experience Strategy (29)     promise (9)     promise groups (7)     Welcome (2)     safe (6)     Inclusive (6)     care (24)     supported (2)     stakeholders (3)     feedback (28)    

Patient Experience Strategy

Last updated on Tuesday, May 14, 2024

Patient Experience Strategy at WUTH At Wirral University Teaching Hospital (WUTH), we are committed to delivering exceptional patient experiences. Our Patient Experience Strategy, launched in 2021 and running through 2026, aims to continuously improve the quality of care and services we provide...

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Tag:   social media (5)     contacts (3)     stakeholders (3)     Patient Experience Strategy (29)     feedback (28)     Communication (5)     community (5)     strategy (5)     Carers (1)     patients (5)     volunteers (3)     collaborate (2)    

Patient Messages

Last updated on Tuesday, March 14, 2023

This form is only for contacting inpatients at Arrowe Park or Clatterbridge Hospitals. Your message will be received by our Patient Relations Team staff, who will print it out and hand deliver it to the patient. Please note that we cannot guarantee any times for delivery of the message and we reg...

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How We Use Your Information

Last updated on Friday, November 22, 2024

Privacy Notice   We aim to provide you with the highest quality care. To do this we must keep records about you and the care we provide for you. Under data protection legislation, all organisations which handle personal data must comply with a number of important principles regarding the privac...

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Tag:   FOI (1)     Freedom (1)     information (9)     open (1)     transparency (2)     medicines (1)     access to information (1)    

Patient Initiated Follow Up (PIFU)

Last updated on Monday, June 24, 2024

Patient Initiated Follow Up (PIFU) Enhancing Patient Experience with BSL Interpreting Welcome to the first-ever BSL video - Patient Initiated Follow Up (PIFU) from Wirral University Teaching Hospital (WUTH)! We are excited to introduce this new initiative designed to improve patient experienc...

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Tag:   BSL (4)     deaf (6)     deafness (5)     Deaf awareness (2)     hearing (14)     hearing loss (9)     hearing aid (8)     hearing assistance (3)     Hearing Aid Repair Clinics (2)     british sign language (2)     PIFU (2)     patient (16)     patient information (3)     Patient initiated follow up (2)     follow up (3)     appointment (26)     Schedule (1)     healthcare (1)     convenience (5)     efficiency (2)     feedback (28)     interpretation (4)     Translation (4)     translate (2)     planned care (1)     victoria central (1)     system (1)     doctor (6)     appointments (1)     outpatient (6)     outpatients (5)     health (11)     routines (2)     carer (6)     flare up (1)     treatment (4)     waiting (2)     waiting times (2)     carbon footprint (1)     enviroment (1)     clinical (8)     clinician (1)     waiting list (1)     contact (10)     post (3)     email (4)     symptoms (1)     information pack (1)     pathway (1)     pathways (1)     priority (1)     condition (1)     nurse (4)     discharge (9)     GP (5)     gp referral (1)    

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