Results for: "strategy"
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How It Started
Last updated on Thursday, March 14, 2024
In 2021 the Patient Experience Strategy at Wirral University Teaching Hospital (WUTH) was divided into two main elements: the patient experience vision and the delivery plan. The process began with a kick-off meeting to define the approach for developing the strategy. This was followed by a seri...
read moreEndoscopy Video
Last updated on Wednesday, March 13, 2024
Endoscopy Video As part of our Patient Experience Strategy Welcome Promise, our patients asked us to provide more information about what to expect when coming into hospital. The Endoscopy video is an informative and reassuring introduction to our hospital's facilities. Our goal is to provide y...
read moreSocial Media
Last updated on Thursday, March 14, 2024
For updates on the Patient Experience Strategy please follow us on our socials: Patient Wuth | Facebook WUTH Patient Experience (@PatientWuth) / Twitter Patient WUTH (@patientwuth) • Instagram photos and videos patientwuth (@patientwuth) | TikTok Patient Wuth - YouTube Patient WUTH (@patien...
read moreLeadership Video 2023
Last updated on Wednesday, March 13, 2024
Patient Experience Leadership Video 2023 Celebrating the Impact of Care at WUTH We want to offer a big thank you to all staff at WUTH for their continued hard work. At Wirral University Teaching Hospital, we believe in the power of listening and responding to your feedback, and that is why we w...
read moreTransparent Face Masks
Last updated on Wednesday, March 13, 2024
Transparent Face Masks The Patient Experience Strategy Inclusive Promise group has a dedicated task and finish group for Deaf Awareness. Their goal is to enhance communication for Deaf and hard of hearing patients, and we have made significant progress in achieving this objective. One of the ke...
read morePatient Stories
Last updated on Sunday, March 17, 2024
The Power of Patient Stories At WUTH, we understand that behind every patient interaction lies a unique and deeply personal story. These stories not only provide invaluable insights into the patient experience but also serve as powerful reminders of the profound impact our work has on the lives...
read moreBritish Sign Language
Last updated on Wednesday, March 13, 2024
Within the Patient Experience Strategy, there exists a dedicated Deaf Awareness initiative overseen by the Inclusive Promise Group. The chair of the Deaf Awareness group is Tony Probbing. During Deaf Awareness Week, we collaborated with the Merseyside Society for Deaf People (MSDP) to offer inva...
read moreHome Haemodialysis Video
Last updated on Wednesday, March 13, 2024
The Home Haemodialysis Video As part of our Patient Experience Strategy Supported Promise, our patients asked us to provide more information about how we can support them more with their aftercare. In this video, we are privileged to share Steve's inspiring story of his experience with Home Ha...
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