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Wirral University Hospital NHS Foundation Trust

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Gathering Feedback

Last updated on Thursday, March 14, 2024

Gathering Feedback We value the insights and perspectives of our patients, caregivers, volunteers, and staff. To gather feedback, we utilise a variety of channels, including surveys, Friends and Family Test (FFT) cards, social media platforms, our website, email, phone lines, on-site kiosks, and...

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Tag:   feedback (28)     Surveys (3)     kiosks (1)     FFT (4)     Friends and family test (3)     email (4)     Whatsapp (2)     social media (5)     contact (10)     CQC (3)     CQC surveys (1)     patient story (5)     workshop (2)     care (24)     Patient Experience Strategy (29)    

Wheelchairs

Last updated on Friday, December 27, 2024

Our hospitals are wheelchair accessible.  If a wheelchair is required these are located at Main Reception. Please note wheelchairs require a pound coin to use. If there are no available wheelchairs the reception staff, who are here from 0800-177 (Monday to Friday) will contact the Porters to o...

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Tag:   wheelchair (4)     disabled (4)     disability (6)     disabled toilet (2)     disabled parking (4)     ramp (2)    

Your appointment

Last updated on Friday, June 22, 2018

We hold Outpatient clinics for multiple services across four sites: Arrowe Park Hospital Clatterbridge Hospital St Catherine’s Health Centre  Victoria Central Health Centre You can click on the locations above for directions on how to find us.The Trust operates a complete no-smoking poli...

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Tag:   appointment (26)     meeting (7)     booking (14)     book (14)     choose & book (8)     victoria (4)    

Post Registration Application Process

Last updated on Wednesday, February 6, 2019

Module Application 2019Applying for funding to support the upskilling within your role The module application process has changed, Discuss with your line manager and identify the learning as part of your annual individual review. Please refer to the Trust HR & OD Education Policy If your...

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Tag:   post (3)     registration (3)     NMC (3)     CPD (2)    

Formal Complaints

Last updated on Sunday, March 17, 2024

How to log a formal complaint Email: wuth.patientexperience@nhs.net  Call: 0800 432 0251 Normal office hours are Monday to Friday, from 9am to 4:30pm. We aim to respond to enquires within three working days.   Have you raised a complaint? Fill out this survey to let us know your feedback.   

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Tag:   complaint (3)     complain (2)     feedback (28)     negative (1)     survey (10)     Formal complaint (1)     PALS (1)     concern (5)     raise concern (1)     experience (9)    

Why do people feel chronic / persistent pain? (long term pain) 

Last updated on Wednesday, January 8, 2025

We know that many patients who come to the Wirral Chronic Pain Service have been experiencing pain for longer than 3 months.   We are also aware that many patients have had long journeys before being referred to this service, being sent for lots of medical investigations, which might still be on...

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Appointment availability

Last updated on Wednesday, June 11, 2025

  Some screening sites can only offer appointments on certain days of the week.  Click here to see appointment availability.  Green shows when appointments are generally available, but always call the screening site first to see if they have availability on a day that would suit you best....

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Tag:   screening (15)     diabetic (8)     diabetes (15)     blood sugar (11)     desp (8)     retinopathy (8)     retina (10)    

Freedom of Information

Last updated on Tuesday, October 28, 2025

The Freedom of Information Act 2000 provides any person with the right to obtain information held by Wirral University Teaching Hospital NHS Foundation Trust, subject to a number of exemptions. Under the Act, we are required to maintain and offer a range of information routinely published by the...

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