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Gathering Feedback
Last updated on Thursday, March 14, 2024
Gathering Feedback We value the insights and perspectives of our patients, caregivers, volunteers, and staff. To gather feedback, we utilise a variety of channels, including surveys, Friends and Family Test (FFT) cards, social media platforms, our website, email, phone lines, on-site kiosks, and...
read moreDissent Posters
Last updated on Tuesday, April 2, 2024
What is a Dissent Poster? NHS hospitals are required to display dissent posters in prominent locations, such as waiting areas or patient wards. These posters inform patients of their right to refuse care or treatment from a particular person involved in their care, should they have any concerns....
read moreResults of the Friends and Family Test Cards
Last updated on Tuesday, March 12, 2024
What is Friends and Family Test (FFT)? The FFT is a quick anonymous survey that allows patients to give feedback on NHS services they have received. It asks "Overall, how was your experience of our service?" with responses ranging from very good to very poor. Patients can also leave comments exp...
read moreMental health support available at NHS 111
Last updated on Tuesday, August 27, 2024
Millions of patients experiencing a mental health crisis can now benefit from support through 111, the NHS has announced today. The change means the NHS in England is one of the first countries in the world to offer access to a 24/7 full package of mental health crisis support through one single...
read moreWell being of babies
Last updated on Thursday, January 16, 2025
MiNESS 20-28 About the study The study is aiming to identify medical, environmental, lifestyle and healthcare factors that could affect pregnancies and the well being of the baby between 20-28 weeks pregnancy. Who can take part? There are 2 groups of women who can take part. People w...
read morePatient Portal
Last updated on Friday, August 16, 2024
Getting Started with the Portal How do patients access the patient portal? Patients will receive invitations to join the Portal upon activity within their electronic patient records, which usually is an upcoming appointment, provided they have a registered mobile phone number. Registration...
read moreUse NHS 111 Online ahead of bank holiday and industrial action
Last updated on Tuesday, December 5, 2023
Public urged to use NHS 111 Online ahead of bank holiday weekend and busy period of industrial action Health leaders are urging members of the public to use NHS 111 Online for non-emergency healthcare needs ahead of the Easter bank holiday weekend - with subsequent days of industrial action like...
read moreConsent
Last updated on Thursday, July 11, 2024
To enhance our consent process and ensure compliance with national standards for obtaining patient consent, as well as to support patient decision-making regarding their treatment, several departments at Wirral University Teaching Hospital are implementing a new digital consent application develo...
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