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Wirral University Hospital NHS Foundation Trust

Contact Us

Please select one of the options from the menu on the left of the screen. 

 

PLEASE DO NOT USE THIS FORM FOR APPOINTMENTS OR CLINICAL ISSUES. We can not guarantee that clinical issues shared on this form will be escalated. If you have a clinical issue please contact your healthcare professional.

 

If you have a query about your appointment please follow the instructions on your appointment letter. 

 

Please also note that the messages inbox is manned 9am to 5pm Monday to Friday.

If you matter is urgent, please call the hospital switchboard on 0151 678 5111. 

Get in touch

Get in touch

If you want to ask us a question, or make a comment about our Trust, there are a number of ways for you to get in contact:

Switchboard: 0151 6785111 

 

If you have a compliment or concern please contact the Patient Experience Team. For information click Patient Experience Team under the Related Links menu on the left of this page. 

 

Departmental Contacts

Feedback, Compliments, Concerns and Complaints

Patient Experience

All feedback from our patients is useful to us. We want to continue to improve our services, and so knowing what you think of WUTH is really important to us. Maybe you’ve experienced really fantastic care or have some thoughts on how we might improve.

The Patient Experience Team helps the Trust to develop its services by collecting and channelling feedback from patients, carers and visitors.

To contact the team:

  • Call:0800 432 0251 (Monday to Friday, 09:00 to 16:00 hours)
  • Emailwuth.patientexperience@nhs.net
  • Write: Patient Experience Team, Clatterbridge Hospital, Birch House, Clatterbridge Road, Bebington, Wirral CH63 4JY.

Patient Focus Group

If you would like to join our Patient Focus Group please read our leaflet ‘Talk to Us About Your Patient Experience’ at the bottom of this page.

Healthwatch Wirral

You might prefer to talk to someone independent. HealthWatch Wirral can offer free advice and support to anyone. They can be contacted on 0151 230 8957 or email info@healthwatchwirral.co.uk. To visit the HealthWatch Wirral website click on the link in the left menu.

Further options

You can leave a review on the NHS.UK or Care Opinion websites. Please see the links in the menu on the left. We always endeavour to respond to these reviews as soon as possible.

You can also get in touch with us on social media by searching for WUTHnhs on Facebook and Twitter.

Making a complaint

Anyone who is receiving care or treatment at WUTH can make a complaint. Sometimes you might just want to raise a concern with us rather than make a formal complaint. With your permission, a relative, friend or carer can make a complaint, or raise concerns, on your behalf.

In the first instance you can raise your concerns with someone providing your care. Most concerns can usually be resolved immediately by the staff who are looking after you. This may be your nurse, midwife, doctor or health worker. Explain what happened and they will do their best to put things right as quickly as possible. You can also contact our Patient Experience Team.

If you would like to find out how to make a complaint, please read our leaflet ’How to Raise a Concern or Complaint’ at the bottom of this page.

Although the Trust usually aims to respond to formal complaints within 40 working days, due to current operational and service pressures, we are sorry that it may take longer; however, where there are such delays the Patient Experience Team will endeavour to keep you updated.

 

 

 

 

Media Relations

Media Relations

Media relations for the Trust is handled by the Communications and Marketing team.
We try extremely hard to facilitate prompt and accurate responses to queries we receive from the media.

Journalists (including photographers and film-makers) wishing to come on to any of the sites owned by Wirral University Teaching Hospital must seek permission in advance.

During working hours (which are normally Monday to Friday, 8.30am to 5.30pm), enquiries should be directed to the team via 0151 482 7897

The general email address for the team is wih-tr.communications@nhs.net.

All out of hours urgent media enquiries should be directed to the on-call executive through the main switchboard (0151 678 5111).

Condition checks
We operate a strict ruling on patient condition checks for the media. Condition checks will only be given if the patient in question, their legal guardian (if under 16) or the patients’ next of kin (if unconscious) is granted. We use a standard scale of a one word response for patient condition checks for example ‘critical’ or ‘stable’. We cannot enter into discussions however about the health of any of our patients. We also reserve the right not to give out any information if a patient or family ask us not to do so.

Sales calls

Please note that we will not take direct sales calls. If you wish to contact us to showcase your services relevant to the Communications and Marketing team, please email wih-tr.communications@nhs.net.

 

 

Ward Details

Here you can find a list of our wards at Arrowe Park and Clatterbridge Hospitals.  The visiting times for the wards listed below are 2pm - 7pm. This includes a direct dial number to contact them.

ARROWE PARK HOSPITAL

Wards

 

Direct Dial

 

Ward Sister

1

Surgical Day Ward

Location: Ground floor 

0151

604 7135

Allie Tinkler

10

Orthopaedic

Location: 1st floor

0151

604 7117

Kath Mitchinson  

11

Orthopaedic/Trauma

Location: 1st floor

0151

604 7026/7431

Victoria Harrison

12

Orthopaedic

Location: 1st floor

0151

604 7784

Sue Richards

20

Urology

Location: 2nd floor

0151

604 7015

Amy Stasiuk

SEU

Surgical Emergency Unit

Location: 1st floor

0151

482 7912

Jessica Taylor

14

Surgical Ward

Location: 1st floor

0151

604 7013

Ellie Moore

17

Surgical Emergency Unit (SEU)

 

Natasha Williams/
Jessica Taylor

18

Surgical Ward

Location: 1st floor

0151

604 7011

Lynne Curtis

Ward 19 /OPAU

DME / Older Persons Assessment Unit

Location: 1st floor

0151

604 7012

Alison Wilkinson

21

DME

Location: 2nd floor

0151

604 7016

Jo Geary

22

DME

Location: 2nd floor

0151

604 7017

Yvonne Whiston 

23

DME

Location: 2nd floor

0151

604 7018

Helen Aitken

23

Stroke Assessment

Location 2nd floor

0151

604 7417

Helen Aitken

24

Medical Ward

Location: 2nd floor

0151

604 7019

Hanna Mulville

25

Infection Control Ward

Location: 2nd floor

0151

604 7020

Adele Davies 

26

Medical Ward

Location: 2nd floor

0151

604 7021

Laura Parker

27

DME

Location: 2nd floor

0151 

604 7469

Anna Anderson

30

Haematology/Rheumatology

Location: 3rd floor

0151

604 7140

Zara Delamere 

31

 Dialysis Ward

Location: 3rd floor

0151

604 7027

Coral Oakley

32/CCU

Medical Ward

Location: 3rd floor

0151

604 7028/7641

Jan Sherlock

33

 

Location: 3rd floor

0151

604 7029

 

Kara Dulson

36

Medical Ward

Location: 3rd floor

0151

604 7031

Gaynor Garner 

37

Respiratory Ward/Lung Assessment Unit 

Location: 3rd floor

0151

604 7787

Jenine Kelly

Nicola McCann

38

Respiratory Ward

Location: 3rd floor

0151 604 7014

Jenine Kelly

Nicola McCann

43

Medical Ward

Location: Ground floor

0151

604 7314

Kate Braithwaite

HDU

High Dependency Unit

Location: Ground floor

0151

604 7356

Christine Jones

ITU

 

Intensive Treatment Unit

Location: Ground floor

0151

604 7401

Christine Jones

52

Children's Ward

Location: Women's building

0151

604 7009

Michelle Lee-Jones

54

Gynaecology

Location: Women's building

0151

604 7132

Jenny Robinson

 

CLATTERBRIDGE HOSPITAL

Wards

 

Direct Dial

 

Ward Sister

M1 Rehabilitation 

Rehabilitation

 

 

Beds 1-20 Direct Line

 

 

Beds 21-40 Direct Line

 

 

Ward Clark

0151

482 7626

 

0151 482 7626 

Ext 4385

 

0151 482 7647

ext 4733

 

 4284

Kate Hughes

(Office ext: 5006)

 

Rehab Unit

Clatterbridge Rehabilitation Centre

0151

482 7781

Mark Dillon

M2 Orthopaedics

Orthopaedics

0151

482 7758

Ext: 4383/4384

Helen Donaldson

M2 Surg

Surgical

0151

482 7758

Pauline West

 

Exceptions to these visiting hours are:

Wards

Direct Dial

Visiting Hours

Ward Sister

30

 Haematology/Rheumatology Ward

0151

604 7140

 Flexible Vicky Williams

AAMU

 Acute Medical Unit

0151

604 7444

1:00 - 7:00pm Ruhamma George

MSSW

 

Acute Medical Short Stay Ward

0151

604 7101

1:00 - 7:00pm Judith Cull

EDRU

 

Emergency Department Review Unit

0151

604 7716

Flexible after 12:30pm Laura Parker

52

 

Children's Ward

0151 604 7009 8:00am - 8:30pm Michelle Lee-Jones

Neonatal

 

Special Care Baby Unit (SCBU)

0151 604 7108 Open visiting

Clare MacGlashan

Maternity

 

Women's Obstetrics

0151 604 7131 1:00 - 7:00pm Jane Higginson

Changing your details with us

It is very important for the hospital to have your correct contact details. Please notify us of any changes to your personal details, for instance a change of name, mobile phone number, a change of address or GP. This will help us keep our records up-to-date and enable us to contact you directly should we need to do so. If you have an appointment with us please there will be details on who to contact on your appointment letter. 

Please remember to also inform your GP of these changes as hospital records are validated against and must reflect the information held by your GP.

If you are currently under treatment with other healthcare providers please also record your change of details with them.

Freedom of Information Request

The Freedom of Information Act 2000 provides any person with the right to obtain information held by Wirral University Teaching Hospital, subject to a number of exceptions. 

To make a request under the Freedom of Information Act, please visit our Freedom of Information page.

 

Publicly available information

We offer a range of information routinely published by the Trust. Offering this information aims to make a large amount of information available at minimum inconvenience and cost to the public.

You may find what you are looking for in the About Us section of our website.

 

Re-using our information

You may re-use information routinely published by the Trust, but this must be in line with the Re-use of Public Sector Information Regulations 2005, we ask that when doing so you quote the document title, acknowledge that it was published by us, and that it remains our copyright.

Any commercial application or use of information provided may be subject to the provisions of the above regulations. This means that if you wish to re-use any of our information for commercial purposes, you may need to contact and ask us first.

 

Requesting Information

If you have previously been a patient at the Trust, you have the right under the General Data Protection Regulations 2016 (GDPR) to request from us a copy of your own health record.  Further information about how to obtain your health record can be found by contacting the Access to Information Office: wih-tr.accesstoinformationoffice@nhs.net

 

Patient Messages

This form is only for contacting inpatients at Arrowe Park or Clatterbridge Hospitals. Your message will be received by our Patient Relations Team staff, who will print it out and hand deliver it to the patient. Please note that we cannot guarantee any times for delivery of the message and we regret that we cannot pass on e-mail messages to outpatients.