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Friends and Family Test
Last updated on Thursday, June 21, 2018
To measure patient experience we use a Recommend Rate and Not Recommend Rate. The idea is simple: if you like using a certain product or doing business with a particular company you like to share this experience with others. From the answers given 3 groups of people can be distinguished: Detracto...
read moreChief Executive statement on new 'Failure to Prevent Fraud' offence
Last updated on Thursday, October 23, 2025
CHIEF EXECUTIVE STATEMENT on the new ‘Failure to Prevent Fraud’ offence and other financial crimes against the NHS On 1st September 2025 a new fraud offence came into force. This is a corporate offence of ‘failure to prevent fraud’, which is part of the Economic Crime and Corporate Transparency...
read moreWirral residents urged to contact NHS 111, visit a pharmacy or contact their GP if it’s not a health emergency
Last updated on Tuesday, January 12, 2021
The NHS on the Wirral is currently facing a huge demand for its services, with pressure being experienced across the entire system from GPs to the hospital Emergency Department, and local people are urged to consider the most appropriate options available for their health care. A large number...
read moreBoy unable to walk now golfing thanks to WUTH staff
Last updated on Thursday, February 2, 2023
A five-year-old boy left unable to walk due to arthritis recovered thanks to staff at Wirral University Teaching Hospital and has returned to competitive golf. Talented young golfer, Bobby Harry, from Bebington, was left unable to walk and in extreme pain last summer after developing a form of j...
read moreStrategy launch offering the best possible experience for patients
Last updated on Wednesday, May 11, 2022
A Patient Experience Strategy has been launched by Wirral University Teaching Hospital Trust (WUTH) to ensure the best possible experience and outcomes for patients. Tracy Fennell, appointed Chief Nurse at the Trust in March 2022, is leading on patient experience and one of her first priorities...
read moreAdmissions to Clatterbridge Hospital
Last updated on Monday, October 5, 2020
Your day will start in either the Leverhulme Day Surgery unit, Ward M2 Surgery or M2 Orthopaedics. Your admission letter will state what time you should arrive and where to go. After you have registered you will wait in the reception area and you will be taken into the unit/ward. You will be see...
read moreIs pain all in my head?
Last updated on Wednesday, June 4, 2025
Well, yes it is, but not in the way that perhaps you feel it is. All pain responses involve the brain and central nervous system. The brain takes in lots of information, including information sent from all over our body, and works out how to respond. Pain is a response our brain generates to sign...
read moreInfections
Last updated on Monday, October 5, 2020
MRSA swabs All patients are screened for MRSA bacteria (Methicillin Resistant Staphylococcus Aureus) as routine. A nasal and groin swab will be taken by the assessment nurse and sent to the laboratory. You will only be contacted by the hospital if your results are positive for MRSA. This contact...
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