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Patient Experience Strategy Promise Groups

Last updated on Thursday, March 14, 2024

Our Promise Groups At the heart of the Patient Experience Strategy are five "Promise Groups": Welcome "Being made to feel at ease and reassured" Inclusive "Listening to me and respecting me as an individual" Safe "Feeling safe and having trust in the staff" Care "Designing my care with m...

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Tag:   patient (17)     Patient Experience Strategy (29)     promise (9)     promise groups (7)     Welcome (2)     safe (6)     Inclusive (6)     care (24)     supported (2)     stakeholders (3)     feedback (28)    

Useful Contacts

Last updated on Sunday, April 22, 2018

OPP (Older Peoples Parliament) This group was established in January 2007 and works closely with the council, particularly adult social services.  The membership is around 1500 and increases each month.  They aim to support the older person of the Wirral and help deal with issues that affect us...

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Tag:   diversity (3)     beliefs (1)     culture (1)     ethnicity (1)     gender (2)     sexuality (2)     age (5)     religion (6)     ability (1)     disability (6)    

Inclusive Promise Group

Last updated on Thursday, March 14, 2024

Inclusive Promise "Listening to me and respecting me as an individual"   Are You Committed to Delivering Personalised Care? At Wirral University Teaching Hospital (WUTH), we recognise that every individual who walks through our doors has unique needs, preferences, and circumstances. That's...

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Tag:   chair (4)     inclusion (3)     Inclusive (6)     feedback (28)     promise groups (7)     promise (9)     Patient Experience Strategy (29)     individual (1)     empathy (2)     individualised care (1)    

Meet the Chair

Last updated on Thursday, March 14, 2024

  Meet Tony Probbing, Tony has over 25 years of experience in the NHS, starting out as an occupational therapist. Throughout his career, he has managed a wide range of therapy and AHP professions, as well as specialist clinic areas such as critical care. Patient-centred care has always been h...

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Tag:   Chair (3)     Associate director (2)     OT (2)     Occupational Therapists (2)     clinic (22)     care (24)     promise (9)     promise groups (7)     carer (6)     discharge (9)     empathy (2)     training (7)     discharge checklist (1)     Patient Experience Strategy (29)    

Meet the Chair

Last updated on Wednesday, March 13, 2024

Inclusive Promise Group Chair Sophie Elwell Ward Manager – Ward 18 Tell us about yourself: I qualified as a Nurse 18 years ago; it is one of my proudest achievements. I have worked in Acute medicine, ITU and A&E, the community, Oncology, and I now manage an ENT & Surgical Ward here...

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Tag:   chair (4)     Inclusive (6)     promise (9)     promise groups (7)     Patient Experience Strategy (29)     Ward 18 (2)     Ward (1)     Ward Manager (1)     cancer (21)    

Welcome Workstreams

Last updated on Monday, June 3, 2024

Welcome Promise Group Workstreams: Orientation Films Orientation films, also called patient education videos or welcome videos, are short informative films made by WUTH. These films help patients, carers and their families get ready for their hospital stay or medical procedure. We make these...

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Tag:   welcome (4)     patient (17)     Patient Experience Strategy (29)     promise (9)     promise groups (7)     video (8)     ward (9)     department (1)     workstream (1)     Ward folder (2)     Signage (1)     Wayfinding (1)     access (4)     accessibility (4)     collaborate (2)