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Meet the Chair

Last updated on Wednesday, March 13, 2024

Inclusive Promise Group Chair Sophie Elwell Ward Manager – Ward 18 Tell us about yourself: I qualified as a Nurse 18 years ago; it is one of my proudest achievements. I have worked in Acute medicine, ITU and A&E, the community, Oncology, and I now manage an ENT & Surgical Ward here...

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Tag:   chair (4)     Inclusive (6)     promise (9)     promise groups (7)     Patient Experience Strategy (29)     Ward 18 (2)     Ward (1)     Ward Manager (1)     cancer (21)    

Gathering Feedback

Last updated on Thursday, March 14, 2024

Gathering Feedback We value the insights and perspectives of our patients, caregivers, volunteers, and staff. To gather feedback, we utilise a variety of channels, including surveys, Friends and Family Test (FFT) cards, social media platforms, our website, email, phone lines, on-site kiosks, and...

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Tag:   feedback (28)     Surveys (3)     kiosks (1)     FFT (4)     Friends and family test (3)     email (4)     Whatsapp (2)     social media (5)     contact (10)     CQC (3)     CQC surveys (1)     patient story (5)     workshop (2)     care (24)     Patient Experience Strategy (29)    

Bowel Cancer Awareness Video

Last updated on Wednesday, March 13, 2024

Bowel Cancer Awareness Video April is Bowel Cancer Awareness Month, and we're proud to share with you an awareness video featuring Danny De Brabander. Danny bravely shares his story and talks about the important work of the charity Team DDB. Did you know that bowel cancer is the second most co...

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Tag:   Danny DeBrabander (1)     cancer (21)     bowel (8)     bowel cancer (1)     awareness (3)     Cancer awareness (1)     video (8)     patient stories (3)     Patient Experience Strategy (29)     Team DDB (1)    

Emergency Department

Last updated on Sunday, March 17, 2024

To give your feedback for the Emergency Department (A&E) at Arrowe Park Hospital, please click on the department name below to be taken to the correct survey: Emergency Department (A&E) Children's Emergency Department

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Tag:   ED (1)     emergency (12)     Emergency Department (5)     a&e (4)     survey (10)     feedback (28)     experience (9)     arrowe park (11)     Arrowe Park Hospital (2)    

Formal Complaints

Last updated on Sunday, March 17, 2024

How to log a formal complaint Email: wuth.patientexperience@nhs.net  Call: 0800 432 0251 Normal office hours are Monday to Friday, from 9am to 4:30pm. We aim to respond to enquires within three working days.   Have you raised a complaint? Fill out this survey to let us know your feedback.   

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Tag:   complaint (3)     complain (2)     feedback (28)     negative (1)     survey (10)     Formal complaint (1)     PALS (1)     concern (5)     raise concern (1)     experience (9)    

WUTH Videos

Last updated on Monday, June 24, 2024

WUTH Videos These are short informative films made by WUTH Patient Experience Strategy. These films help patients, carers and their families get ready for their hospital stay or medical procedure. We make these films for a few important reasons: To ease worries: Hospitals can be scary and unf...

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Tag:   endoscopy (6)     SEAL (4)     surgery (6)     surgical (4)     videos (4)     discharge (9)     safe discharge (2)     discharge hospitality centre (1)     DHC (1)     Lounge (1)     FFT (4)     transport (20)     medication (4)     Haematology (4)     haemodialysis (4)     home care (9)     home therapy (3)     home haemodialysis (2)     Nurse (1)     Specialist nurse (1)     support (24)     food (7)     observations (1)     leadership (2)     patient stories (3)     Patient Experience Strategy (29)     social media (5)     PIFU (2)     BSL (4)     outpatients (5)     follow up (3)     patient information (3)     Patient initiated follow up (2)